Thank you for shopping with GILIPUR. We strive to ensure you are completely satisfied with your purchase. If you are not entirely happy with your purchase, we're here to help. Please review our return and refund policy below:
1. Returns:
Eligibility: You have 30 days from the date of receipt to return any items that are unused, unworn, and in their original condition with all tags and packaging intact.
Non-Returnable Items: Certain items are non-returnable, including but not limited to sale items, gift cards, and intimate apparel such as underwear and swimwear.
Return Process: To initiate a return, please contact our customer service team at email [gilipur@outlook.com] with your order number and the reason for your return. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item back to us.
2. Refunds:
Refund Process: Once we receive your returned item and inspect its condition, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Partial Refunds: Partial refunds may be granted for items that are returned in a condition that does not meet our return eligibility criteria (e.g., items that are damaged or missing parts for reasons not due to our error).
Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Exchanges:
Exchange Process: If you need to exchange an item for a different size or color, please contact us at email [gilipur@outlook.com] to confirm the availability of the desired item. Follow the return process to send the original item back, and we will process the exchange once we receive and inspect the returned item.
Processing Time: Exchanges will be processed within 7-10 business days after we receive your original item.
4. Damaged or Defective Items:
Reporting Damaged Items: If you receive an item that is damaged or defective, please contact us immediately at email [gilipur@outlook.com] with your order number and photos of the damaged item. We will arrange for a replacement or refund as quickly as possible.
Replacement or Refund: Damaged or defective items can be replaced or refunded, depending on your preference and the availability of the item.
5. Return Shipping:
Return Shipping Cost: You will be responsible for paying the shipping costs for returning your item. Return shipping costs are non-refundable.
Prepaid Return Label: In certain cases, we may provide a prepaid return shipping label. If a prepaid label is provided, the cost will be deducted from your refund.
6. International Returns:
Customs and Duties: For international returns, customers are responsible for any customs duties, taxes, or additional fees that may apply. Please contact your local customs office for more information.
7. Contact Us:
If you have any questions about our return and refund policy, please contact us at email [gilipur@outlook.com]. Our customer service team is here to assist you and ensure a smooth return process.
Thank you for choosing GILIPUR. We value your business and are committed to providing you with exceptional service.
